What are the "digital divide"?
The "digital divide" among the elderly has been a social topic that has attracted widespread attention in the past two years. China Telecom Hubei has invited many elderly customers to serve as "consultants" and "optimization experience officers", and summarized the typical difficulties encountered by the elderly in the service process:
When I dialed the 10000 customer service hotline, I heard the "customer service robot" talking, but didn't know what to do, so I could only stare at the "intelligent voice", and the appeal could not be resolved;
I feel that the customer service representatives are young people, who don't understand what they're talking about, they will make a mistake, and the final solution is not on the point;
Pafwa telefòn mobil lan fèmen toudenkou, timoun yo pa ka kontakte, ak machin nan pa pral opere pandan pwosesis la reouvè, kidonk mwen ka sèlman fè li nan yon prese;
Gen kèk biznis ka sèlman okipe nan sal biznis deziyen. Li pa konvenyan pou granmoun aje yo gen janm ak pye, epi si gen yon sal biznis deziyen tou pre kay yo, ki se trè konvenyan;
Telefòn entelijan pa transfere, pwòp sèvis entènèt-yo oswa fonksyon lojisyèl telefòn mobil yo twò konplike pou konprann epi yo pa ka fonksyone.
An repons a pwoblèm yo rankontre souvan pa pi gran kliyan, Lachin Telecom Hubei Konpayi efektivman ranpli responsablite sosyal li yo ak fè efò amelyore eksperyans aktyèl la nan kliyan yo.
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