Entelijans predi bezwen sèvis kliyan granmoun aje yo
For the elderly customers whose broadband will be shut down after their mobile phones are in arrears, China Telecom Hubei Company uses the family circle to identify the "head of the family" of their home, and sends text messages in advance to remind customers to inquire about charges and renew. When reminding elderly customers whose broadband is about to expire, the "head of the family" in their family is recommended to check the cost on the 10000 community app. For customers over 65 years of age who cannot identify the family circle, it is recommended to call 11888 to check the balance of the operation to ensure the simplicity and applicability of the service.
Considering that older customers' mobile phone fonts are set larger and the number of words displayed on one screen is smaller, the number of words for text messages sent by customers is more concise, which is convenient for older users to read and understand the content of the text messages.
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